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Talk to a human.
The machine builds. People answer. Check the FAQ first; it is faster than us.
messagenew transmission
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Make it fast
Build help: include the build id, it looks like BUILD-7F3A-…. You find it on the build page or in the email.
Domain transfers: include the purchase id from your purchases page. Transfer codes are targeted within 24 hours of your request.
Payment problems: say what you were charged and when. Never send card numbers or your password. We will never ask for either.
Direct lines
Support: support@startiup.com
Privacy: privacy@startiup.com
Press: press@startiup.com
Before you write
Most questions are already answered, plainly: ownership, timings, refunds, hosting, transfers, limits.